Legal Documents
Your personal information is handled with the utmost care at jilie. On this page, find out what data we collect, why we collect it, how it is stored, and what rights you have.
The policies that always work to protect your privacy at jilie
All your data is protected with 256-bit SSL encryption — the same security technology used in the banking sector, and the same standard applied at jilie.
Jilie only collects information that is genuinely necessary to provide its services. Personal data that serves no operational purpose is neither requested nor collected.
Your name, phone number, and any other personal details are never sold or shared with advertising companies or any other third party — not ever.
You have the right to view, correct, or delete your personal data at any time. Simply contact support and we will assist you.
Data is not retained longer than necessary. Holding information beyond legal obligations is against jilie's policy.
If you no longer wish to receive promotional messages or emails, you can opt out at any time. We respect your preferences.
Jilie (jilie.site) places the privacy of its members above all else. This Privacy Policy explains what personal information jilie collects, why it is collected, how it is stored, and what rights you have.
By using jilie's website, mobile app, or any of its services, you agree to the terms of this Privacy Policy. We recommend reading it in full before using the platform for the first time.
We hold your data to serve you better — not to sell it, not to hand it to advertisers. Your information belongs to you; we are simply its custodians.
When you create an account with jilie, you will be asked to provide the following information:
When you use jilie, certain information is collected automatically. This is standard practice across websites and apps, and it helps us improve the quality of our service:
Certain payment details are recorded during deposits or withdrawals. However, your mobile banking PIN or password is never stored by jilie — all payments are completed entirely through bKash, Nagad, or Rocket's own secure gateways.
| Data Type | Purpose of Collection | Retention Period | Mandatory |
|---|---|---|---|
| Name & Mobile Number | Account Identification | For as long as your account remains active | Yes |
| Date of Birth | Age Verification (18+) | For as long as your account remains active | Yes |
| NID Document | KYC Verification | As Required by Law | Yes |
| Transaction History | Security & Financial Records | 5 Years | Yes |
| Gaming History | Responsible Gaming Monitoring | 2 Years | Automatic |
| Notifications & Communications | For as long as your account remains active | Optional |
Jilie uses collected data solely for specified purposes. Using data for unnecessary or unauthorized purposes is against our policy.
Messages may be sent to your registered mobile number or email regarding the following:
No jilie representative will ever ask for your OTP, password, or mobile banking PIN by phone or message. Any such request is a scam — report it to support immediately.
The jilie website and app use cookies and similar technologies to enhance your experience.
Without these cookies, the site cannot function properly — they handle things like keeping you logged in and displaying your balance. They cannot be disabled.
Analytics cookies are used to understand how quickly the site loads and where issues occur. They do not identify individual users — they only track overall usage patterns.
These cookies remember your preferences (such as your language selection). They can be managed through your browser settings.
Most browsers allow you to block or delete cookies. Keep in mind, though, that disabling essential cookies may cause some features on jilie to stop working properly.
Jilie uses multiple layers of security to protect your data:
No security system is completely impenetrable — that's the reality. But jilie continuously works to maintain the highest standard of protection. If a security issue is ever identified, affected members will be notified promptly.
Jilie does not retain any information longer than necessary. How long data is kept depends on its type and the applicable legal requirements:
Once the specified retention period expires, your data is automatically deleted or anonymized so that it can no longer be used to identify you.
Jilie strictly prohibits providing services to anyone under 18. Age is verified at registration, and KYC documents may be requested if there is any doubt.
If it is found that a minor has created an account, that account will be closed immediately and any collected data will be deleted. We urge parents and guardians to stay aware of whether jilie is being accessed on their child's phone or device.
Jilie may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered mobile number or email, and the "Last Updated" date at the top of the page will be revised accordingly.
If you have any questions or concerns about this policy, please get in touch with us:
To view, correct, or delete your data, email us at support@jilie.site. We will respond within 7 business days.
Everyone knows that signing up on an online platform requires sharing some personal information. But not many people stop to ask: where does that information go, who can access it, and how long is it kept? At jilie, we believe you have every right to ask those questions — and we have a responsibility to answer them.
jilie Built for people in Bangladesh, we understand the realities of digital security here. A common concern is whether sharing your name and number on a platform will lead to spam. The honest answer is: jilie never passes your number to third parties. Promotional messages are sent by jilie only, and you can opt out of those at any time.
It's completely understandable to feel uneasy about submitting a photo of your National ID during the KYC process. jilie uses that document strictly to verify your age and identity — nothing else. It is stored in an encrypted database, accessible only to the authorized KYC team with strictly limited permissions. Programmers and support agents cannot view it on demand.
Many users ask about gaming history retention. It is kept primarily for responsible gaming monitoring — if someone appears to be spending an unusual amount of time or money, jilie's system flags this automatically, and you may be offered assistance. This is not used against you — it is there for your benefit.
You may wonder why we collect IP addresses. The main reason is security — if your account suddenly shows a login from a different country, that's a red flag worth investigating. An IP address cannot reveal your exact home address; it only gives a general sense of location.
Some data must be retained even after an account is closed, for legal reasons. Under Bangladesh's financial regulations, transaction records are required to be kept for a specified period — this applies to all financial platforms. That said, once your account is closed, no new data is collected and all marketing communications stop.
Jilie believes transparency is the foundation of trust. If any questions come to mind while reading this Privacy Policy, reach out to our support team — you'll get a clear, straightforward explanation, not confusing legal jargon.
Your Rights
You are in control of your personal information at jilie
You can request to see what information jilie holds about you. Full details will be provided within 7 business days of your request.
If any information on your record is incorrect, you may request a correction. Changes to your name or mobile number may require you to complete KYC verification again.
If you close your account, you may request deletion of any data we are not legally required to retain.
You can request that your data be used only for specific purposes — for example, opting out of marketing communications.
You have the right to receive your data in a readable format. It will be provided in CSV or PDF upon request.
If you believe a data protection breach has occurred, please file a complaint with support. All complaints are investigated seriously.
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